We are committed to supporting the national efforts to fight the COVID- 19 pandemic and our practice is taking the following steps to help assure your health and the well-being of our community:
- We are suspending and rescheduling all routine eye exam appointments as recommended by the Centers for Disease Control and Prevention (CDC).
- We remain available for emergency and urgent medical eyecare and we will continue to have our doctor’s emergency on-call service available 24 hours every day.
- We will attempt to maintain telephone coverage during most normal weekday hours.
- We will have limited office hours available to schedule a pick-up appointment for contact lenses and glasses. Please call first to ensure availability and to arrange a specific time for pick-up.
- Unless specifically told to do so, please do not come into the office if you have ANY acute respiratory or other COVID-19 symptoms (sore throat, fever, cough, shortness of breath).
We have implemented recommended CDC infection control procedures to increase patient and staff safety:
- Patients are asked to call ahead if you need to come into the office for any reason.
- All visits (including picking-up glasses and contact lenses) are scheduled to control the number of people in the office at one time.
- Our exam rooms, waiting rooms and other office areas are cleaned between patients and on a regular schedule.
- Patients and staff are instructed on the importance of hand washing and avoiding hand-to-face contact.
- Any staff with a cough or fever are quarantined from the office until fully asymptomatic.
The safety and well-being of our patients continues to be our primary concern. We will continue to monitor the status of COVID-19 nationally and within our community and keep you up-to-date regarding our plans to reopen as usual.
Please contact us if you have any questions or concerns and will respond as soon as we can.
Be well,
Northwest Eye Associates
